Refund Policy

Last Updated: August 3, 2025

This Refund Policy outlines the terms under which TechCare24 LLC (“TechCare24”, “we”, “us”) may issue refunds for services rendered. Please read this policy carefully before engaging our services.

1. General Policy

TechCare24 provides managed IT services that involve significant professional time and resource allocation. As such, all fees paid for services rendered are generally non-refundable. Exceptions may be made at the sole discretion of TechCare24 management, as outlined below.

2. Monthly Managed Services

For ongoing monthly managed services:

• Fees paid for the current billing period are non-refundable once services have commenced
• Clients may cancel at any time with 30 days’ written notice; the subscription will remain active until the end of the paid period
• No partial-month refunds will be issued for early cancellation
• Prepaid amounts for future months will be refunded upon cancellation

3. One-Time Project Services

For one-time projects such as cloud migration or system setup:

• Deposits and upfront payments are non-refundable once work has commenced
• If a project is cancelled before work begins, a full refund of any deposit will be considered
• Partial refunds may be issued for work not yet completed, minus any expenses incurred

4. Service Failures

In the event of a verifiable service failure caused solely by TechCare24:

• We will prioritize remediation of the issue at no additional cost
• Where remediation is not possible, a service credit or partial refund may be offered
• Claims must be submitted within 30 days of the incident

5. Third-Party Services and Licenses

TechCare24 cannot issue refunds for costs associated with third-party software licenses, cloud platforms, or other vendor fees that have already been procured on behalf of the client. These are governed by the respective vendor’s refund policy.

6. Requesting a Refund

To request a refund, clients must:

• Submit a written request to TechCare24 via email or the contact form on our website
• Include the account name, invoice number, date of service, and reason for the refund request
• Allow up to 14 business days for review and response

Approved refunds will be processed to the original payment method within 10 business days of approval.

7. Disputes

If you are dissatisfied with a refund decision, you may escalate the matter by contacting TechCare24 management directly. We are committed to resolving disputes fairly and promptly. All disputes are subject to the governing law provisions outlined in our Terms and Conditions.

8. Contact Us

For refund requests or questions about this policy, please contact us: